Identity, contact, financial, and usage data — only what is needed to operate your account.
256-bit SSL, encrypted storage, access controls, and regular security audits.
Only essential service partners under strict confidentiality obligations. Never sold to third parties.
Session and analytics cookies to improve your experience. Manageable via browser settings.
Access, correct, or request deletion of your data at any time via customer support.
Account data retained for a minimum of 5 years post-closure for regulatory compliance.
jd99 ("jd99", "we", "us", "our") operates the online gaming platform accessible at jd99.win. We are the data controller responsible for the personal data collected through this Platform. jd99 provides online casino, sports betting, live dealer games, slot games, and related services primarily to players based in Malaysia and other eligible jurisdictions.
This Privacy Policy applies to all personal data processed by jd99 in connection with your use of jd99.win and any related services, communications, or customer support interactions.
jd99 collects only the personal data necessary to provide, operate, and improve the Platform and its services. The categories of data we collect are as follows:
Full legal name, date of birth, nationality, and government-issued identification number (such as Malaysian MyKad number or passport number). This data is collected as part of the mandatory Know Your Customer (KYC) verification process.
Email address, mobile phone number, and correspondence address. This information is used to communicate account-related notifications, promotional offers (where consented), and support correspondence.
Payment method details necessary to process deposits and withdrawals, including but not limited to bank account details (bank name, account number), e-wallet identifiers (such as Touch 'n Go eWallet or Boost account references), and transaction records. jd99 does not store full card numbers or CVV codes. Payment processing is handled by certified third-party payment service providers.
Username, account registration date, login history, game participation records, wagering history, bonus redemption history, session duration data, and account balance history. This data is integral to the provision of gaming services and is retained for regulatory compliance purposes.
IP address, device type and operating system, browser type and version, screen resolution, and connection type. This data is collected automatically when you access the Platform and is used for security monitoring, fraud prevention, and platform optimisation.
Records of all correspondence between you and jd99's customer support team, including live chat transcripts, email communications, and any documentation submitted in support of account queries or complaints.
jd99 collects personal data through the following means:
jd99 uses collected personal data for the following purposes:
To create and maintain your jd99 account, process deposits and withdrawals, verify your identity in accordance with KYC obligations, and provide access to all Platform features and gaming services.
To fulfil obligations under applicable gaming licensing requirements, anti-money laundering (AML) regulations, counter-terrorism financing (CTF) frameworks, and data protection laws. Regulatory compliance is a mandatory legal obligation that takes precedence over other data use considerations.
To detect, investigate, and prevent fraudulent activity, account takeover attempts, collusion, and other security threats. Technical and behavioural data is analysed by automated systems to flag anomalous activity patterns.
Where you have provided explicit consent, to send promotional communications tailored to your gaming preferences and activity history, including bonus offers, new game announcements, and event promotions relevant to Malaysian players. You may withdraw marketing consent at any time by contacting customer support or using the unsubscribe mechanism in any promotional email.
To analyse aggregate usage patterns, identify technical issues, and improve the Platform's performance, interface design, and game selection. Analytics data used for this purpose is aggregated and does not identify individual players.
To monitor gaming behaviour patterns and, where appropriate, proactively contact players who may exhibit signs of problematic gambling in accordance with our Responsible Gaming obligations. This use of data is in the vital interest of player wellbeing and is a condition of jd99's gaming licence.
jd99 processes personal data on the following legal bases:
jd99 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. Personal data may be shared in the following limited circumstances:
Carefully selected third-party service providers who assist in operating the Platform, including payment processors, identity verification providers, cloud hosting services, customer support platform operators, and game software providers. All service providers are bound by data processing agreements that prohibit independent use of your data and require adherence to appropriate security standards.
Where required by applicable law, court order, or the lawful request of a regulatory or law enforcement authority. jd99 will provide the minimum data necessary to fulfil any such legal requirement and, where legally permissible, will notify you of such disclosure.
In the event of a merger, acquisition, or sale of all or substantially all of jd99's assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being assumed by the recipient.
The jd99 Platform uses the following categories of cookies:
You can control and manage cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using core Platform features. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may affect your user experience.
jd99 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:
While jd99 takes all reasonable precautions to secure your data, no internet-based system can guarantee absolute security. You are encouraged to use a strong, unique password for your jd99 account and to enable two-factor authentication from within your account settings.
jd99 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal and regulatory requirements. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jd99's data disposal procedures.
jd99 may transfer personal data to service providers and infrastructure hosted outside of Malaysia. Such transfers are conducted in accordance with applicable data protection requirements, and jd99 ensures that appropriate safeguards are in place — including contractual data processing agreements incorporating standard data protection clauses — to protect your personal data during and after any international transfer.
By using the jd99 platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia that may have different data protection standards. jd99 is committed to ensuring that any such processing is conducted to the same standard as set out in this Privacy Policy.
Subject to applicable law and jd99's regulatory obligations, you have the following rights in respect of your personal data:
To exercise any of these rights, please contact jd99's customer support team via live chat or email as shown in the footer of this page. jd99 will respond to all valid data rights requests within 30 days.
The jd99 platform is strictly prohibited for persons under the age of 21. jd99 does not knowingly collect personal data from persons under 21. Age verification is conducted at registration and prior to any withdrawal processing. If jd99 becomes aware that personal data has been collected from a person under the minimum age, such data will be deleted immediately and the account closed.
If you have reason to believe that an account has been created by a person under 21, please contact jd99's customer support team immediately.
jd99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, jd99 will notify registered players via email to their registered address or by prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or jd99's data processing practices, please contact our customer support team. Our support team is available 24 hours a day, seven days a week via live chat on the Platform. Our contact email address is displayed in plain text in the footer of this website.
For formal data rights requests or privacy complaints, please include your registered username, a description of your request, and any relevant supporting details. jd99 treats all privacy inquiries with priority and will acknowledge receipt of your request within two business days.